General Terms and Conditions for Travel Agencies and Trade Partners

Last updated: October 2026

1. Scope and Contracting Parties

1.1 These General Terms and Conditions apply to all quotations, bookings and services of Courage Travels S.R.L. (RNC 1-33-50760-9), Calle Principal B6-B, La Mulata III, 57000 Sosúa, Puerto Plata, Dominican Republic ("Courage Travels", "we") towards travel agencies, tour operators and other trade partners ("Agency", "you").

1.2 The contract is concluded between Courage Travels and the Agency. The persons travelling ("Travelers") are the Agency's clients. Courage Travels has no contractual relationship with Travelers unless agreed in writing.

1.3 Terms of the Agency that conflict with or add to these terms apply only if we have confirmed them in writing.

2. Quotations and Conclusion of Contract

2.1 Quotations are non-binding until the Agency has confirmed the booking in writing (email is sufficient) and we have issued a written booking confirmation. The contract is concluded upon our booking confirmation.

2.2 Itineraries and programs shown on our website are sample programs. Only the services listed in the booking confirmation are binding.

2.3 The Agency provides complete and correct Traveler details by the date we request. This includes names as in the passport, arrival and departure data, and dietary, health and mobility requirements relevant to the program. The Agency is responsible for the consequences of incorrect or late information.

3. Prices and Payment

3.1 Our prices are net rates. The Agency sets its own selling prices and margin.

3.2 Confirmed prices are fixed. We may adjust them only if (a) authorities introduce or increase taxes, fees or official charges after confirmation, or (b) the Agency requests changes to the program. We will inform the Agency without delay.

3.3 A deposit of 30% of the total price is due upon booking confirmation. The remaining 70% is due no later than 30 days before departure. For bookings made less than 30 days before departure, the full amount is due upon confirmation.

3.4 Payment is made by bank transfer to the account stated on our invoice. The Agency bears all bank charges so that we receive the full invoiced amount.

3.5 If a payment is not received by its due date, we may, after a written reminder with a reasonable deadline, withdraw from the contract and charge the cancellation fees in section 6. Until payment is received, we may withhold services.

4. Services

4.1 The scope of services is defined by the booking confirmation.

4.2 We may make reasonable changes to routing, order of activities, suppliers or accommodation where necessary because of weather, safety, availability, official orders or other circumstances outside our control. Substitutes will be comparable, and the overall character of the program will be preserved. We will inform the Agency without delay. If a change significantly affects the program, we will offer an alternative of equivalent value. If no acceptable alternative exists, the Agency may cancel the affected services free of charge.

5. Responsibilities of the Agency

5.1 The Agency informs Travelers about the program and the relevant parts of these terms, including cancellation conditions and the physical demands of planned activities.

5.2 The Agency and the Travelers are responsible for valid passports, visas and entry requirements, health and vaccination requirements, and customs and currency regulations. We are not liable for consequences of non-compliance, and cancellation fees under section 6 apply.

5.3 The Agency ensures that Travelers have adequate travel insurance (cancellation, medical, repatriation, baggage). Our liability insurance does not replace it.

5.4 The Agency informs us in good time of any health or mobility restrictions relevant to the program.

5.5 We may exclude a Traveler who persistently disrupts the program or endangers others. In that case no refund is due for unused services.

6. Cancellation by the Agency

6.1 Cancellations must be made in writing (email is sufficient). The date of receipt is decisive.

6.2 If the Agency cancels, or Travelers do not show up, we may charge the following flat-rate compensation as a percentage of the total price:

6.3 Amounts already paid that exceed the applicable fee are refunded.

6.4 If only part of a group cancels, the fees apply to the share of the price attributable to the cancelled participants or services.

6.5 Change requests are subject to availability. Additional costs resulting from a change are charged to the Agency. If a change cannot be accommodated, the cancellation rules apply. The Agency may name a substitute Traveler, provided suppliers do not object. Resulting additional costs are charged to the Agency.

7. Cancellation by Courage Travels and Force Majeure

7.1 We may cancel or terminate a booking for important reasons. Examples are events that endanger the safety of Travelers or staff, and persistent breach of contract by a Traveler. If we cancel for reasons not attributable to the Agency, we refund all payments received for the affected services. Further claims are governed by section 9.

7.2 Force majeure means events beyond our reasonable control, such as hurricanes and other natural disasters, epidemics, political unrest, strikes, government restrictions and airport or road closures. In such cases we will make reasonable efforts to offer an alternative. If none is possible, we refund payments received less costs already incurred or non-recoverable from suppliers.

8. Unused Services

If Travelers do not use individual services, no refund is due. We will, however, endeavor to recover costs from suppliers where possible and pass any recovered amount on to the Agency.

9. Liability

9.1 We are liable for careful planning and organization of the program, careful selection of suppliers, and the proper performance of our own services.

9.2 Hotels, transport companies, boat and activity operators and other suppliers act as independent contractors. We are not liable for their acts, omissions or failures beyond our duty of careful selection. We will assist the Agency and Travelers in asserting claims against the responsible supplier and, where legally possible, assign our claims against that supplier.

9.3 Where we are liable for our own services, our liability for damages other than personal injury is limited to the total price of the affected booking, except in cases of intent or gross negligence.

9.4 Activities such as canyoning, ziplining, boat excursions, rafting and hiking involve inherent risks. Participation is at the Traveler's own risk, and Travelers must follow the instructions of guides and operators. The Agency will make Travelers aware of this.

9.5 We are not liable for loss of or damage to luggage or valuables, except where caused by our intent or gross negligence.

9.6 Courage Travels holds liability insurance as required under Dominican tourism regulations (Decree No. 815-03).

9.7 Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

10. Complaints and Claims

10.1 Defects must be reported immediately to the guide or to us on site so that we can remedy them. If the Agency or Traveler fails to report a defect, a price reduction is excluded to the extent that remedy would have been possible.

10.2 Claims must be submitted to us in writing within 30 days after the end of the trip.

11. Data Protection

We process personal data as described in our Privacy Policy on this website. The Agency ensures that it is entitled to pass Traveler data on to us for the purpose of fulfilling the booking.

12. Governing Law and Jurisdiction

These terms and all contracts concluded under them are governed exclusively by the laws of the Dominican Republic. Place of jurisdiction is the competent courts at the seat of Courage Travels, Puerto Plata, Dominican Republic.

13. Final Provisions

13.1 Amendments and notices must be in writing (email is sufficient).

13.2 If a provision is invalid, the remaining provisions stay in force.

13.3 The version of these terms valid at the date of the booking confirmation applies.